We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. However, rarely a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Warranty.
The item and its components (both referred to as the “Product”) are warranted to be free from defects in workmanship or materials that arise during the lifetime of the product. This warranty covers the original consumer purchaser only and is not transferable. Owner must present original proof of purchase to obtain warranty service. This warranty is not valid if the Product has been; (1) damaged through abuse, misuse, neglect, (2) altered or repaired in any way from its original configuration, (3) unreasonably used or used for any purpose for which the Product was not intended. Normal wear and tear, including dents, scratches, slight warping, and discoloration is not covered under this warranty. If you believe your Product is defective, please contact our Consumer Service Department for instructions. For a valid warranty claim, we will, at our option, pay for repairs, issue a -replacement Product of the same or greater value or issue a refund or credit. We reserve t right to change products and designs. Products repaired or replaced under this warranty may or may not incorporate these changes. Our Limited Warranty does not cover transportation arrangements and charges.
To contact our Consumer Service Department:
Consumer service toll free number: 1-888-413-COOL (2665)
Consumer service Warranty Service Center: [ Customer Support ]
IMPORTANT: Please do not return this product until after having been instructed to do so by our Consumer Service Representative.
Disclaimer of Warranty and Liability.
WE HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THE WARRANTY TERM OR THEREAFTER. THE REPAIR, REPLACEMENT, REFUND OR CREDIT REMEDY AS PROVIDED UNDER THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED. IN NO EVENT SHALL WE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR UNDER AND THEORY OF LIABILITY FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR OTHER FINANCIAL OR OTHER LOSS ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED OR EXCLUDED BY APPLICABLE LAW.
Some states, provinces and other jurisdictions do not allow the limitation of implied warranties or exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights. You may also have other rights that vary depending on the applicable jurisdiction.
To file a warranty claim
For fastest processing, we recommend filling out our [ Warranty Claim Form ], this form will provide our support staff with all the necessary information to begin processing your request.